Client: KatalogMarzeń.pl Joanna Zubik-Borucka, Tomasz Zubik s.c.
Industry: E-commerce / Gift Services
PLFON Services: SIP Trunk, GSM numbering, hotline
Client Manager: Tomek Kowalczyk, Deputy Sales Director at PLFON
Collaboration Description:
Katalog Marzeń is a leader in the Polish gift services market, specializing in selling experiences and emotions in the form of gifts. Intensive sales activity — especially during high-traffic seasons — required the implementation of a reliable and scalable telecommunications solution.
In 2023, the company started cooperation with PLFON to ensure a consistent voice infrastructure supporting efficient customer service as well as sales and operations teams.
The scope of implementation included:
• Launch of SIP Trunk as the primary voice communication channel,
• A dedicated hotline enabling centralized customer contact,
• GSM numbering for mobile teams and flexible traffic management.
Implementation Results:
• Improved communication with end customers and business partners,
• Ability to flexibly scale services depending on sales seasonality,
• A professional hotline system supporting conversion rates and service quality,
• Continuous technical support and rapid response to the client’s operational needs.
Client’s Opinion:
“PLFON launched the SIP test service at lightning speed — within a single day — which we easily integrated with our call center system. After successful testing, the solution was smoothly migrated to the production environment. Thanks to this, we gained a stable and flexible telecom infrastructure perfectly tailored to the specifics of e-commerce and the expectations of our clients. The system effectively supports us both in daily operations and during periods of increased sales activity.”
— Katalog Marzeń Team
