Industry: Call center / sales outsourcing services
PLFON Service: SIP Trunking, number provisioning, technical and post-sales support
Client Manager: Marcin, Implementation and Customer Service Specialist at PLFON
Call for You, a company specializing in handling telephone sales campaigns, faced the challenge of improving the efficiency of their consultants' ability to reach customers. It was necessary to implement a stable and flexible telecommunications solution that would ensure high call quality and enable smooth customer service at every stage of cooperation.
Solution
PLFON offered a comprehensive solution that included:
- Implementation of new numbering, tailored to the needs of the call center, allowing for better organization of work and more efficient call connection by consultants.
- Integration of the SIP trunk with the calling system used by Call for You, which improved call quality and ensured system stability.
- Substantive and technical support – the PLFON team, particularly Mr. Marcin, was engaged at every stage of implementation, providing prompt responses to all questions and issues.
Additionally, PLFON provided full post-sales support, enabling Call for You to continue growing without concerns about system downtime.
Thanks to the cooperation with PLFON, Call for You improved the reach rate of its consultants, which directly translated into greater campaign efficiency and higher quality customer service. Regular contact with the account manager and his quick response to the company’s needs allowed for smooth operations and helped avoid any disruptions.
Client Testimonial
"It was the first time I encountered such a committed representative of a company! Mr. Marcin worked on improving the reachability of my consultants at the highest level. He provided knowledge and support at every stage and continues to care for us through post-sales service. I know I can always count on his help and quick response. I highly recommend working with PLFON, a company that has such dedicated and engaged employees on board."
Paulina Sowa, CEO, Call for You sp. z o.o.
