Client: BELINI POLSKA Sp. z o.o.
Industry: E-commerce / International Trade
PLFON Services: SIP Trunk, International Numbering
Client Account Manager: Paweł Żelazny, Sales Director
Client Description:
BELINI POLSKA is a company specializing in the sale of furniture and interior furnishings, actively operating in both the Polish and international markets. Working in the e-commerce model, BELINI serves retail and business customers across many European countries, which requires efficient and accessible voice communication — both with consumers and logistics partners.
Collaboration Overview:
BELINI approached PLFON in 2024 on the recommendation of their existing Call Center system provider. Their main challenges were difficulties in reaching international clients and the need to provide local phone numbers in various European countries.
Implementation Results:
• Improved accessibility for international customers thanks to local numbers
• Increased effectiveness of sales campaigns and customer service in foreign markets
• Enhanced professionalism of telecom infrastructure and operational flexibility
• Quick response and partnership-oriented approach from PLFON, appreciated by the client’s team
Client Testimonial:
"Thanks to the implementation of international numbering and a stable SIP Trunk, we can efficiently communicate with customers across many European countries. As an e-commerce company, we prioritize speed and availability — and PLFON helps us deliver that effectively every day."
— BELINI POLSKA Team
