Client: AMBRO EXPRESS Sp. z o.o. Sp. k.
Industry: Courier and Logistics Services
PLFON Services Provided: SIP Trunk, International Numbering
Account Manager: Paweł Żelazny, Sales Director
Client Description:
AMBRO EXPRESS is a fast-growing courier company specializing in the rapid and secure delivery of shipments both domestically and internationally. Operating in the logistics sector, the company prioritizes customer service quality and the reliability of communication processes—critical elements for timely order fulfillment and efficient cooperation with business partners and recipients.
Project Overview:
In 2024, AMBRO EXPRESS began working with PLFON to improve the quality and efficiency of communication with international clients and logistics partners. The company faced challenges with call connectivity in international markets, which negatively affected shipment handling and customer satisfaction.
Scope of Implementation:
• Provision of international numbering to enable local calls to clients and logistics partners in multiple countries,
• Implementation of SIP Trunk service as a stable and scalable voice communication channel,
• Technical support and consulting tailored to the specifics of the courier and logistics industry.
Through its partnership with PLFON, AMBRO EXPRESS gained access to modern telecommunications solutions that significantly enhanced service quality and communication efficiency across the entire logistics chain — from sender, through the courier company, to the final recipient.
Client Testimonial:
"Our collaboration with PLFON has been a major support for our international operations. Thanks to foreign numbers and the reliable SIP Trunk service, we've improved our communication with clients across Europe. They respond quickly, offer valuable advice, and understand the logistics industry's needs — a partner we can truly recommend."
— The AMBRO EXPRESS Team
