Industries
DFor Outsourcing Companies and Call Centers:
Integration with CRM and IT systems:
Most Common Use Scenarios
Sales companies can activate additional voice channels without modifying physical infrastructure, eliminating issues with line congestion.
Connecting multiple office locations into a unified internal numbering system with centralized traffic management.
Flexible Telecommunications Platform for Call Centers and BPO Outsourcing
The solution enables instant activation of phone lines for new projects, dynamic distribution of traffic across distributed teams, and full control over call costs.
Additional challenges include employee turnover, rapid onboarding of remote workers, and maintaining strict requirements for voice quality, security, and precise project-based cost accounting.
Use Scenarios
Scenario 1: Rapid launch of a new outsourcing project
A BPO company wins a contract for hotline support and must provide 50 new phone numbers and agent workstations within 24 hours.
From the PLFON admin panel, the administrator generates a batch of SIP accounts and assigns a new pool of phone numbers to them.
Project starts on time, no contractual penalties, and zero expenses for physical telephony hardware.
Scenario 2: Cost and billing separation for multiple clients
A contact center runs campaigns for 10 different brands and needs precise, independent call cost tracking for each of them.
Sub-accounts (project accounts) are configured within a single PLFON profile. Each project has separate billing and its own caller ID (CLIP) presentation.
Cost reports for clients are generated in three clicks, eliminating invoicing errors.
Business Benefits
Moving telecommunications to the cloud eliminates the need for expensive hardware-based PBX systems.
An agent only needs internet access and a computer or VoIP phone to become part of the company’s telephony network.
A usage-based billing model aligned with actual call volume, without long-term commitments for a fixed number of lines.
